Privacy policy

Countdown Creative Ltd (“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, why we collect it and how we look after it.

Who we are

Countdown Creative Ltd is a company registered in England and Wales (company number 12488028). Our registered office is Wessex House, 66 High Street, Honiton, EX14 1PD. We are the data controller for the information you share with us and are registered with the Information Commissioner’s Office (registration number ZB855798). You can contact us at contact@countdowncreative.co.uk or on 07726 175683.

What we collect

When you fill in our contact form, we collect your name, email address and anything you choose to tell us in your message. If you email or call us, we keep a record of that conversation so we can help you.

We also use Google Analytics to understand how people find and use our website. It collects information such as the pages you visit and the type of device you use. This information doesn’t identify you personally.

How we use your information

We use your details to reply to your enquiry, provide the services you’ve asked for and manage our relationship with you. If you sign up to one of our newsletters, we’ll send you occasional updates, and you can unsubscribe at any time using the link in every email. We never sell your information.

Email newsletters

We send email newsletters using Zoho Campaigns or Mailchimp. These services store your name and email address securely and tell us whether emails are opened, which helps us make them more useful.

When we run email campaigns on behalf of a client, we act on their instructions and their own privacy policy applies.

Cookies

Our website uses cookies to help it work properly, keep it secure and show us how visitors use it. You can block or delete cookies in your browser settings, although some parts of the site may not work as well.

Who we share it with

We only share your information with trusted providers who help us run our business, such as our website host, email providers and Google. They are only allowed to use it on our behalf. We will also share it if the law requires us to.

How long we keep it

We keep enquiries for as long as we need them to help you, and client records for up to six years for accounting purposes.

Your rights

You can ask to see the information we hold about you, or ask us to correct or delete it. You can also object to how we use it. Just get in touch using the details above.

If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.

Last updated: October 2026